Shipping policy

Order Fulfillment Time

Our normal fulfillment time for an order to ship is within 3 - 5 business days (Monday-Friday). While we strive to fulfill all orders as quickly as possible, orders can take up to 10 business days or more to ship during periods of higher order volume. We send out automated notifications via email or text as soon as an order's shipping label is printed with tracking information.

PLEASE NOTE: The shipping speed a customer selects at checkout does not change or speed up our fulfillment time. The shipping speed only effects how fast a package arrives once it ships within our usual 5 - 7 business days (Monday-Friday) fulfillment timeframe for an order to ship. 

Lost, Stolen or Damaged Shipments

While we are not responsible for lost, stolen or damaged shipments, we do our best to assist our customers when a package has an issue in transit. If a shipment is lost or shows as delivered but is not at your location, we always recommend contacting your local post office or shipping courier first. We also recommend allowing 24 hours for the package to turn up. If the package does not show up within 24 hours of being marked as delivered or if your local post office is not able to assist you further, please contact us immediately so we can file a claim. If USPS deems your package as lost or damaged, we will work with you to have a replacement sent out. Please note that packages deemed stolen by USPS will not be approved for a refund. If a customer receives a damaged shipment and we offer to send a replacement shipment but the customer prefers a refund, a claim would need to be filed with the shipping company and approved by them in order to receive a refund. The damaged order may also be returned by the customer for a refund as well however the cost to ship the package back is the responsibility of the customer.

Free Shipping Policy

Our free shipping promotions are only for orders shipping within the continental United States and may not always include Hawaii, Alaska or any other United States territory or international country.

Please note that if a promo code drops an order's subtotal below the advertised, minimum amount required to receive free shipping during a promotion, the system will remove the free shipping and add the shipping cost back. The order's subtotal must remain over the minimum qualifying amount to receive free shipping.