Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened and sealed, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at knockoutscents@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at knockoutscents@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
We do not accept returns for fresheners that are opened or unsealed.
Unfortunately, we cannot accept returns on sale items, final sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at knockoutscents@gmail.com.
FAQs
HOW LONG DOES A FRESHENER LAST?
Once taken completely out of the wrapper, our premium air fresheners typically last for 10-15 days in standard to mild climates. Expect scents to decrease in hot climates. If only a portion of the wrapper is taken off the freshener at a time, then the longevity of the scent will increase.
WHAT IS THE PRODUCT SHELF LIFE?
Shelf life is one year, if stored in a cool dry place.
CAN I ORDER A CUSTOM FRAGRANCE?
We are unfortunately not taking orders with custom fragrance at this time.
CAN I ORDER A CUSTOM DESIGN?
We do accept wholesale orders. For more information please contact us at knockoutscents@gmail.com
WHAT IF I HAVE A PROBLEM WITH MY ORDER?
In the rare event that an order did not come to you as promised, please contact our support team at knockoutscents@gmail.com
HOW DO I PAY FOR MY ORDER?
At this time we only accept payment by credit card. We do not accept personal or cashiers checks, money orders, cash or bitcoin.